Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Posted 14 December 2009 - 05:45 PM
1: No matter what widget I use for the Page Wide Sidebar Top nothing works. I want to use the billboard.... nothing!!
2: Also the categories I cannot get it to show items using any of the Flexx templates. I been the the link categories, the page categories and ticked all categories I want to show up on the bar in the settings page .... nothing works. I built a header for this site and would really like to get this site working.... <span style="color: #ff0000;">have watched all training videos</span>.....I'm not a newbie, but this one has got me stumped. a1eSOLUTIONs.com
Anyones help here would be appreciated
Posted 14 December 2009 - 06:59 PM
in case you have missed the notice on this board, it says "Do not post theme related support questions in the public forum."
Please log into the ithemes members area, and post your issue in the appropriate board in the members only forum,
There is a video tutorial at the top of this page, please click on: "How to Use the New Support Forum"
thanks for understanding,Ronald
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.