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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 25 July 2012 - 07:08 PM
Unpacking the package…
Installing the plugin…
Destination folder already exists.
Plugin install failed.
Screenshot of error: http://awesomescreenshot.com/027bh6kb0
The 'easy theme and plugin upgrades' plugin is installed and active. And I've selected 'yes' to the 'Upgrade existing plugin?' question.
I've tried deactivating the plugin that I'm upgrading before uploading the new version and it still produced the error.
Posted 27 July 2012 - 05:41 AM
can you try uploading the (uzipped) plugin folder to the /wp-content/plugins/ folder via ftp. Before soing so, remove the existing plugin folder,
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