Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 25 July 2012 - 07:08 PM
Unpacking the package…
Installing the plugin…
Destination folder already exists.
Plugin install failed.
Screenshot of error: http://awesomescreenshot.com/027bh6kb0
The 'easy theme and plugin upgrades' plugin is installed and active. And I've selected 'yes' to the 'Upgrade existing plugin?' question.
I've tried deactivating the plugin that I'm upgrading before uploading the new version and it still produced the error.
Posted 27 July 2012 - 05:41 AM
can you try uploading the (uzipped) plugin folder to the /wp-content/plugins/ folder via ftp. Before soing so, remove the existing plugin folder,
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.