Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 02 August 2012 - 06:51 AM
When I run the backup in BackupBuddy the site got crashed. Can you suggest in this regard.Can you give the steps to avoid this in future.
Posted 02 August 2012 - 08:30 AM
Can you login to the forum (should be the same username and password you use for your iThemes member panel login) and post your question in the BackupBuddy forum? They'll be able to help you out there. Just be sure to give them as much information as possible.