Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 10 August 2012 - 07:58 AM
Posted 10 August 2012 - 09:47 AM
I haven't heard of anyone else having issues with this plugin. Can you give me more details on what is going on? Did you get an error message? Any additional details you have would be helpful.
Posted 11 August 2012 - 05:42 AM
Posted 13 August 2012 - 10:42 AM
This probably isn't related to the plugin itself. Since the plugin uses the Twitter API, sometimes when they're doing some work on it, it will go down for a little bit. Typically it's back up in about 24 hours or so.
Give it a little bit and then if you continue to have issues, just let us know.
Posted 14 August 2012 - 07:25 PM
Posted 01 September 2012 - 07:36 PM
Posted 07 September 2012 - 08:12 AM
Posted 13 September 2012 - 03:04 PM
Posted 20 September 2012 - 08:35 AM
please add a link to your site with the plugin activated so we can look into this,
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Posted 16 October 2012 - 03:11 AM
It has now happened on my site - http://www.cshcomputerservices.com - it just shows my Twitter name but no tweet.
I've checked the plugin page and settings - no apparent issues or error messages as far as I can see.
This really is a good plugin and I hope that this can be resolved.....
Posted 16 October 2012 - 03:13 AM
Please cancel the above, as the tweet is now showing. I guess it was a Twitter issue that is now resolved.