Jump to content

Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.

Your iThemes support team wishes you happy holidays!

Renewing Every Year?

This topic has been archived. This means that you cannot reply to this topic.
8 replies to this topic

#1 Guest_Susan_*

  • Guests

Posted 14 August 2012 - 01:32 PM

Hi there:

In September of 2011 I purchased Builder Theme - Developer Pack (Unlimited sites). I didn't realize that this was a yearly billing for templates when I purchased it. I don't want to keep having to pay every year for only one template I'm using.

What are my other options?

Thank you,


#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,959 posts

Posted 14 August 2012 - 01:36 PM

Hi Susan,

You don't have to renew every year to continue using the product.  Keeping your subscription active allows you to access updates and the support forums.

Let me know if that clears up your question or not.



#3 Guest_Jeff Cohan_*

Guest_Jeff Cohan_*
  • Guests

Posted 05 October 2012 - 09:49 AM

Then it seems that "Automatic Updates: Unlimited" really means "Automatic Updates: Unlimited number of updates during your 1-year license period".

a) It that right?

If so, then I'd infer that in order to have access to updates after my 1st-year license expires, I'd need to pay the full price again for the plan I originally purchased.

B) Is that right?

#4 Ronald


    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,407 posts

Posted 08 October 2012 - 12:35 PM


yes, you are correct. We do offer 25% discount for renewals though, so you won't be paying full price again,


Join the iThemes Builder Community on Google+.

To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.

#5 Chuck Stocking

Chuck Stocking

    New Member

  • Members
  • 7 posts

Posted 11 October 2012 - 11:19 AM

I am shocked at how calm Susan and Jeff were above.  I purchased the "PluginBuddy Developer Suite (Unlimited sites)" a year ago and was happy because it seemed like a really good deal.  No where did it mention that it was a year subscription.  I would not have purchased it if it had been a year subscription.  Does anyone else feel like ithemes kind of mislead them when they made their purchase?  I went back and looked at my original emails and invoice pdfs and they made no mention of a subscription expiration.  I have highly recommended ithemes to several colleagues, but this feels like a scam now.  Am I just over-reacting?  I know I can continue to use the products and that I am just losing support and updates when my subscription ends, but I don't really need the support (I've only used it once), but I would like the updates as a lot of the updates (particularly backup buddy) seemed security related.  My beef is really that I wasn't told it was a subscription.

#6 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,959 posts

Posted 11 October 2012 - 11:27 AM

Hi Chuck,

I'm sorry for the confusion.  However, on our sales page where you make your purchase, we do note that access to support and updates is good for one year.

Screen shot 2012-10-11 at 12.23.43 PM.png

The screenshot I included is of BackupBuddy, but it'd be the same for any item.

Again, I apologize if there was any confusion.  You can renew your subscription if you'd like and there is a 25% discount for renewing customers.  You can contact sales@ithemes.com for help with that if you'd like.



#7 Guest_Jeff_*

  • Guests

Posted 25 October 2012 - 11:54 AM

Is there a lifetime option for any of your products?  I was about to purchase the developer plugin package (all of them), and was unaware that updates expire in a year.  And was considering the new Builder 4.0.  This is going to be a multi year relationship, so a one time purchase option would be attractive to me.


#8 Guest_Jeff_*

  • Guests

Posted 25 October 2012 - 01:18 PM

Are there any lifetime options?

#9 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,959 posts

Posted 25 October 2012 - 03:15 PM

Hi Jeff,

That isn't an option that I'm aware of!  You can always contact sales@ithemes.com though and they may have some options for you that would appeal to you more!