Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Backupbuddy Gzip?

Backup Buddy

This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 Guest_madoildohmi_*

Guest_madoildohmi_*
  • Guests

Posted 28 August 2012 - 07:03 AM

Hello.

I dont know, why i cant write into the member forum here, because i bought backupbuddy, but if i type my login details in the form, i got a error message.

So i hope thats ok, that i post my question in this forum.

I have a problem with my hoster www.all-inkl.com

There is only allowed to create backups in gzip-format. Is it possible to do that with backupbuddy? If so, how to do that?

Regards

Carsten

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,871 posts

Posted 28 August 2012 - 08:43 AM

Hi Carsten,

Your login information for the forum should be the same as your login for you iThemes member panel unless you've changed it here.

You do need to post this question in the BackupBuddy forum.  So if you continue to have trouble logging in, please let us know.

Thanks,

Elise

#3 refreshingdesign

refreshingdesign

    Member

  • Members
  • PipPip
  • 11 posts

Posted 24 September 2012 - 12:44 PM

I would like to know the answer to this question as well (and am logged in) - "[I have a host that only allows] backups in gzip-format. Is it possible to do that with backupbuddy? If so, how?"

#4 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,106 posts

Posted 24 September 2012 - 12:50 PM

@refreshingdesign, please post in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.