Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Backupbuddy And Go Daddy Web Hosting
Posted 14 September 2012 - 10:01 AM
• The bottom tier of Godaddy hosting services are known for not being able to complete backups within the maximum PHP runtime configured on their servers (usually 30 seconds), causing backups to fail.
• Choose another quality hosting provider such as Hostgator.com (recommended)
• Upgrade to a higher tier of Godaddy hosting (not recommended as even better Godaddy servers are poor performers)"
(Source: http://ithemes.com/codex/page/BackupBuddy:_Frequent_Support_Issues#Godaddy_Related )
Posted 14 September 2012 - 01:44 PM
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Posted 04 October 2012 - 07:39 AM
Posted 04 October 2012 - 09:07 AM
There are people on GoDaddy with BackupBuddy and it works fine for them. But if you already have BackupBuddy then support questions are best asked in the BackupBuddy forum after you log in with your ithemes username/password. There you can also post the results you get when you test the database settings. If it is saying it doesn't like the login credentials or bad address kind of stuff then check with host to make sure using the right ones and that they don't need the settings to be written a certain way.
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