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Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.


Your iThemes support team wishes you happy holidays!

Backup Buddy 3


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2 replies to this topic

#1 Guest_Thomas_*

Guest_Thomas_*
  • Guests

Posted 18 September 2012 - 02:39 PM

Hi,

I bought a Backup Buddy 2 back in the days. Now I want the new version. I logged in and thought it would be some kind of disscount for version 3. Must I pay the whole prise again for version 3?

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,959 posts

Posted 18 September 2012 - 02:44 PM

Hi Thomas,

Your purchase of BackupBuddy includes 1 year of plugin updates and access to the support forum.  If your year subscription has expired, you will need to renew your subscription in order to update to version 3.  You can contact sales@ithemes.com for information on our customer loyalty discount.

Thanks,

Elise

#3 Guest_Guest_*

Guest_Guest_*
  • Guests

Posted 18 September 2012 - 02:54 PM

ok, thanx Elise

Thomas