Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Important Security Update for All iThemes Customers - please read this
Posted 24 September 2012 - 11:18 AM
Posted 24 September 2012 - 03:42 PM
Welcome to the iThemes Community Forum!
We do have customers who have successfully used Backbuddy on Media Temple!
Below is a link to our BackupBuddy Codex.I'd review the Server Recommendations (all of the Specifications section to be thorough) and compare notes with your host.
Please let us know if you have any other questions!