Hi, My control panel for www.theacmenetwork.org is showing three error messages for backup buddy. One had a recognizeable and published error code 9002 that I dealt with but the error messages are still there. When I click on support for backup buddy through the control panel, it says that I am an active member. However, the admin who set up this site did so over a year ago, and at any rate the log in for the forums is not being recognized. Is it the case that I should register for a $247 annual membership at the forums to troubleshoot further?
The error messages I have received are:
“Warning! WP Super Cache caching broken! The script advanced-cache.php could not load wp-cache-phase1.php."
and
Warning: mkdir() [function.mkdir]: Permission denied in ...(our temp file and domain name) ... wp-content/plugins/backupbuddy/backupbuddy.php on line 1797. I'm not finding any results returned when I search for that line of code.
If you can clarify the forums process, I'd appreciate it, thx! jd
1
Membership Support Eligibility Question Backup Buddy
Started by
Guest_jeannette_*
, Sep 25 2012 12:00 PM
3 replies to this topic
#2
Elise Alley
-
- Administrators
- Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
-
- 3,135 posts
iThemes Support
- LocationOklahoma City, OK
Posted 25 September 2012 - 12:42 PM
Hi Jeanette,
If it's been over a year since the BackupBuddy purchase, you would need to purchase BackupBuddy in order to have access to the support forums. If the only thing you need is BackupBuddy, you can purchase BackupBuddy from $75-$150, depending on how many sites you need to install it on.
I can tell you the first error message is not related to any of our plugins. You'd want to contact the developers of WP Super Cache to see if they can help you with that one.
Thanks,
Elise
If it's been over a year since the BackupBuddy purchase, you would need to purchase BackupBuddy in order to have access to the support forums. If the only thing you need is BackupBuddy, you can purchase BackupBuddy from $75-$150, depending on how many sites you need to install it on.
I can tell you the first error message is not related to any of our plugins. You'd want to contact the developers of WP Super Cache to see if they can help you with that one.
Thanks,
Elise
#3 Guest_Jeannette_*
Guest_Jeannette_*
-
- Guests
Posted 25 September 2012 - 03:48 PM
Thanks Elise. I'll check our dates for purchase, and many thanks (!!) for the WP Supercache re-direct. Backup Buddy really is awesome-- that's what I said when I did my first massive back up with a new theme, and it all worker miraculously easily and has been continuously great and intuitive to use ever since. I'm a fan!
#4
Elise Alley
-
- Administrators
- Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
-
- 3,135 posts
iThemes Support
- LocationOklahoma City, OK
Posted 25 September 2012 - 04:11 PM
Glad to hear it, Jeanette! We're certainly happy to help!
Let us know if there is anything else we can do for you.
Thanks,
Elise
Let us know if there is anything else we can do for you.
Thanks,
Elise
Reply to this Topic
ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.
For BackupBuddy related issues, be sure to include the status log from your most recent backup.
CLICK HERE to start a new topic in the Pre-sales and other inquiries forum.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users
