Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Membership Support Eligibility Question Backup Buddy
Posted 25 September 2012 - 12:00 PM
The error messages I have received are:
“Warning! WP Super Cache caching broken! The script advanced-cache.php could not load wp-cache-phase1.php."
Warning: mkdir() [function.mkdir]: Permission denied in ...(our temp file and domain name) ... wp-content/plugins/backupbuddy/backupbuddy.php on line 1797. I'm not finding any results returned when I search for that line of code.
If you can clarify the forums process, I'd appreciate it, thx! jd
Posted 25 September 2012 - 12:42 PM
If it's been over a year since the BackupBuddy purchase, you would need to purchase BackupBuddy in order to have access to the support forums. If the only thing you need is BackupBuddy, you can purchase BackupBuddy from $75-$150, depending on how many sites you need to install it on.
I can tell you the first error message is not related to any of our plugins. You'd want to contact the developers of WP Super Cache to see if they can help you with that one.
Posted 25 September 2012 - 03:48 PM
Posted 25 September 2012 - 04:11 PM
Let us know if there is anything else we can do for you.