Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
all access pass
Posted 09 April 2010 - 12:07 PM
Posted 09 April 2010 - 03:12 PM
Yes, renewal is totally optional. We do not do automatic billing on the subscriptions.
And even after your subscription is up your themes are still yours to use and keep. You just don't receive automatic updates for your themes anymore.
Posted 09 April 2010 - 03:15 PM
Will i still have an area to log into as an affiliate?
Posted 09 April 2010 - 03:35 PM
If you choose not to renew though, no, you will not be able to still download your themes.
Your affiliate's area though will still be accessible, regardless of whether you renew or not.