Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Please Note:

The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.

Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.

Can't Download Child Theme, From Members Panel?

cant download theme

This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 wokka

wokka

    Member

  • Members
  • PipPip
  • 15 posts

Posted 03 October 2012 - 01:29 PM

Just bought Acute child theme for builder - wanting to get going and can download everything but the child theme.

I've tried downloading in FF IE and chrome - all of them bounce me to the login page?

Any ideas what I'm doing wrong?

Thanks in advance, John

Attached Thumbnails

  • Member Panel 2012-10-03 19-35-22.png


#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,131 posts

Posted 03 October 2012 - 02:45 PM

Hi John,

we're looking into this "as we speak", I will update as soon as I have more information from the system admin,

apologies for the inconvenience,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,131 posts

Posted 03 October 2012 - 03:08 PM

Hi John,

this has been resolved now, and you should be able to download the theme,

do let us know if there's still an issue!

again, sorry for the inconvenience,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#4 wokka

wokka

    Member

  • Members
  • PipPip
  • 15 posts

Posted 03 October 2012 - 03:10 PM

Fantastic! Thanks for your fast service.