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Can't Download Child Theme, From Members Panel?

cant download theme

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#1 wokka

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Posted 03 October 2012 - 01:29 PM

Just bought Acute child theme for builder - wanting to get going and can download everything but the child theme.

I've tried downloading in FF IE and chrome - all of them bounce me to the login page?

Any ideas what I'm doing wrong?

Thanks in advance, John

Attached Thumbnails

  • Member Panel 2012-10-03 19-35-22.png


#2 Ronald

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Posted 03 October 2012 - 02:45 PM

Hi John,

we're looking into this "as we speak", I will update as soon as I have more information from the system admin,

apologies for the inconvenience,
Ronald

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When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Ronald

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Posted 03 October 2012 - 03:08 PM

Hi John,

this has been resolved now, and you should be able to download the theme,

do let us know if there's still an issue!

again, sorry for the inconvenience,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#4 wokka

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Posted 03 October 2012 - 03:10 PM

Fantastic! Thanks for your fast service.