Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Do You Support Azure Instances

Azure Trial

This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Claus T Nielsen_*

Guest_Claus T Nielsen_*
  • Guests

Posted 04 October 2012 - 04:14 AM

Do you support WP instances running on Azure ?? I have tried a few free backup tools for WP, but they have all failed.. So I want to make sure, before I go and spend 75$ that your solution actually does work..

#2 Gerroald

Gerroald

    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 3,545 posts

Posted 04 October 2012 - 02:24 PM

Hello Claus T Neilsen,

It will work, but it will always fall back into compatibility mode when backing up, and unzipping. This is because it doesn't have access to command line zip. There are possible workarounds for this. Below is a link to the BackupBuddy Codex, specifically the server recommendations portion. I'd review this information, and consult with your host.

http://ithemes.com/codex/page/BackupBuddy#Server_Recommendations_.28full_functionality.29

Please let us know if you have any other questions!

Thanks,

Gerroald