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Purchased Builder but have not received download link

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4 replies to this topic

#1 Guest_Giridhar Srinivasan_*

Guest_Giridhar Srinivasan_*
  • Guests

Posted 12 April 2010 - 09:19 AM


I purchased Builder at 11:43 am PDT, April 11, 2010. I have not yet received the link to download Builder.

Could you please send me the link to download ASAP? I am trying to get a website built urgently.


Giridhar Srinivasan

#2 Ronald


    Forum Admin

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  • Others: All Plugins, All Themes, Moderators, Webdesign
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Posted 12 April 2010 - 10:18 AM


It takes time for payments to be processed, that is beyond our control. If you are unsure, please contact sales@ithemes.com by e-mail, and they will get you sorted!


Join the iThemes Builder Community on Google+.

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#3 Guest_Giridhar Srinivasan_*

Guest_Giridhar Srinivasan_*
  • Guests

Posted 12 April 2010 - 10:36 AM

I have already, but I haven't heard from them. What is the normal order processing time?

Giridhar Srinivasan

#4 Guest_Giridhar Srinivasan_*

Guest_Giridhar Srinivasan_*
  • Guests

Posted 12 April 2010 - 10:59 AM

Hi Ronald,

PayPal said the payment cleared yesterday (Sunday). But we still haven't received the link to download Builder...


#5 sarah


    Advanced Member

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Posted 12 April 2010 - 03:16 PM

Hi, Giridhar

Sorry for the delay.
Sales has since emailed you back with information to access your theme. Please let us know if you did not receive the email with directions.