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Purchased Builder but have not received download link


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4 replies to this topic

#1 Guest_Giridhar Srinivasan_*

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Posted 12 April 2010 - 09:19 AM

Hi,

I purchased Builder at 11:43 am PDT, April 11, 2010. I have not yet received the link to download Builder.

Could you please send me the link to download ASAP? I am trying to get a website built urgently.

Thanks,

Giridhar Srinivasan

#2 Ronald

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Posted 12 April 2010 - 10:18 AM

Hi,

It takes time for payments to be processed, that is beyond our control. If you are unsure, please contact sales@ithemes.com by e-mail, and they will get you sorted!

Ronald

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#3 Guest_Giridhar Srinivasan_*

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Posted 12 April 2010 - 10:36 AM

I have already, but I haven't heard from them. What is the normal order processing time?

Giridhar Srinivasan

#4 Guest_Giridhar Srinivasan_*

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Posted 12 April 2010 - 10:59 AM

Hi Ronald,

PayPal said the payment cleared yesterday (Sunday). But we still haven't received the link to download Builder...

Giridhar



#5 sarah

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Posted 12 April 2010 - 03:16 PM

Hi, Giridhar

Sorry for the delay.
Sales has since emailed you back with information to access your theme. Please let us know if you did not receive the email with directions.

Thanks!

Sarah