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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
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Purchased Builder but have not received download link
Posted 12 April 2010 - 09:19 AM
I purchased Builder at 11:43 am PDT, April 11, 2010. I have not yet received the link to download Builder.
Could you please send me the link to download ASAP? I am trying to get a website built urgently.
Posted 12 April 2010 - 10:18 AM
It takes time for payments to be processed, that is beyond our control. If you are unsure, please contact firstname.lastname@example.org by e-mail, and they will get you sorted!
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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Posted 12 April 2010 - 10:36 AM
Posted 12 April 2010 - 10:59 AM
PayPal said the payment cleared yesterday (Sunday). But we still haven't received the link to download Builder...
Posted 12 April 2010 - 03:16 PM
Sorry for the delay.
Sales has since emailed you back with information to access your theme. Please let us know if you did not receive the email with directions.