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Purchased Builder but have not received download link

Started by Guest_Giridhar Srinivasan_* , Apr 12 2010 09:19 AM

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4 replies to this topic

#1 Guest_Giridhar Srinivasan_*

Guests

Posted 12 April 2010 - 09:19 AM

Hi,

I purchased Builder at 11:43 am PDT, April 11, 2010. I have not yet received the link to download Builder.

Could you please send me the link to download ASAP? I am trying to get a website built urgently.

Thanks,

Giridhar Srinivasan

#2 Ronald

Forum Admin

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Others: All Plugins, All Themes, Moderators, Webdesign
22,273 posts

Posted 12 April 2010 - 10:18 AM

Hi,

It takes time for payments to be processed, that is beyond our control. If you are unsure, please contact sales@ithemes.com by e-mail, and they will get you sorted!

Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.

#3 Guest_Giridhar Srinivasan_*

Guests

Posted 12 April 2010 - 10:36 AM

I have already, but I haven't heard from them. What is the normal order processing time?

Giridhar Srinivasan

#4 Guest_Giridhar Srinivasan_*

Guests

Posted 12 April 2010 - 10:59 AM

Hi Ronald,

PayPal said the payment cleared yesterday (Sunday). But we still haven't received the link to download Builder...

Giridhar

#5 sarah

Advanced Member

Members
Others: Builder, All Themes
94 posts

Posted 12 April 2010 - 03:16 PM

Hi, Giridhar

Sorry for the delay.
Sales has since emailed you back with information to access your theme. Please let us know if you did not receive the email with directions.

Thanks!

Sarah

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