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Can't Connect With My Copy Of Backup Buddy


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2 replies to this topic

#1 Guest_Charles Miller_*

Guest_Charles Miller_*
  • Guests

Posted 02 November 2012 - 09:20 AM

I might have preferred to admit my failure in private. But... no big deal. I am a designer. Not well equipped for technical precision.

I have/had a working install of Backup Buddy on a WordPress website. Worked fine. Then it got deactivated. Don't know how.

When I tried to renew the license, I couldn't satisfy the password. Searched my Mac for an iThemes password, without finding anything. Thus I'm posting in your public forum. I did find a order number of some kind. 49825 / 6HR22585MV and 7 more numbers/letters. (Don't know if it's wise to give it here completely.) I purchased in March of this year.

If you could please advise me how to resume using Backup Buddy, I will be grateful.

Chuck M

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,955 posts

Posted 02 November 2012 - 09:30 AM

Hi Chuck,

Normally I'd tell you to sign in to the forum using the same username and password, since you're having password issues... :)

Have you tried resetting your password?  You'd do this from the same place you login to download your iThemes products (http://ithemes.com/member/member.php).  At the bottom of that page, you'll see a "Forgot Password" option.  Try using that to reset your password.  

Also, just so you are aware, BackupBuddy does not have to be licensed to work.  You can continue to backup your sites with BackupBuddy without it being licensed.

Let us know if you have any other questions.

Thanks,

Elise

#3 Guest_chuckmiller@new.rr.com_*

Guest_chuckmiller@new.rr.com_*
  • Guests

Posted 02 November 2012 - 11:33 AM

It worked great! Just like it would work in my wishful-thinking dreams.

Used your link. Confirmed my UN/PW. Logged in to re-license the site. A couple clicks and it was relicensed. Used it to do a Full Backup. Now I can update WordPress, rework the home page, and get regular auto backups like before.

Thanks for speed and a boost up to using a system that really works. If it seems I'm piling it on too thick, I don't care. I'm happy and on the move.