Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Support during Holidays:
During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.
We can not guarantee the same level of support that you are used to.
Moderators will check in on the support forum, but response times may be longer than expected.
Your iThemes support team wishes you happy holidays!
Access To My Backup Buddy License Pak (10)
Posted 06 November 2012 - 06:22 PM
But when I just logged into my ithemes acct I got this message:
You have no active subscriptions
Please use Add/Renew subscription form
to order or renew subscription.
I don't want to add or renew anything. I just want access to the 10 licenses i bought.
Can someone help me do this?
User ID: azritch
Posted 06 November 2012 - 06:26 PM
Your subscription is only good for one year, so if you purchased in March of 2011, your subscription expired March 2012. Your licenses are good for that year only. You can continue to use BackupBuddy as you have done in the past, you just won't be able to license the plugin. The license will not effect the functionality of the plugin in anyway. So, you can continue to install BackupBuddy and use it on any site you'd like. You just will no longer have the ability to license the plugin nor will you have access to support or to plugin updates.
Let us know if you have any additional questions.