Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Backupbuddy Status - Error

BackupBuddy

This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 Guest_Mike_*

Guest_Mike_*
  • Guests

Posted 13 November 2012 - 01:40 PM

Hello,

  I attempted to reach the BackupBuddy forum, however it is going to a page which can no longer be found.

Hopefully this will get pushed in the right direction.

Received the following error status during an automatic backup attempt of our WordPress site.


An error occurred with BackupBuddy v2.2.35 on Tue, 13 Nov 12 18:55:56 +0000 for the site http://nosi.biz.  The error is displayed below:

One or more backup steps reported a failure. Backup failure running function `backup_zip_files` with the arguments `` with backup serial `pxow2im8g9`. Please run a manual backup of the same type to verify backups are working properly.

Can this be chalked up to a bad serial key?

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,691 posts

Posted 13 November 2012 - 01:49 PM

Hi Mike,

When you sign in to the forum, are you able to access the BackupBuddy page?  You may not be able to access it as this time due to the fact that you aren't signed in.  Your forum login information should be the same as your login information for your iThemes member panel.

Once you login, please post your question in the BackupBuddy forum and they'll help you out.

Thanks,

Elise

#3 Guest_oursweetworldof_*

Guest_oursweetworldof_*
  • Guests

Posted 23 February 2013 - 10:30 PM

I have spent all day trying to get backup buddy to work on one of my wordpress websites.  I purchased to do 10 websites.  Nothing is working right. Every step of the way I have contacted the server to grant or change permissions, going back to see what what done each time.

The youtubes are great, but nothing works the way youtube videos are saying.

So now I can do data back up, but not full back up, the server keeps timing out.

I can't sign into the forum but can sign into ithemes...

Sorry the day is at an end and I have gone round and round and round.

Karen
oursweetworldof@gmail.com

#4 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,748 posts

Posted 25 February 2013 - 05:34 AM

@Karen,

this is a support forum for the Serverbuddy plugin. For support on BackupBuddy, please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.