Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Important Security Update for All iThemes Customers - please read this
Backupbuddy Licence - I'm Confused.
Posted 14 November 2012 - 05:11 PM
How do you categorise sub-domains?
What happens if I'm transferring a website from development domain to a client domain - do both need to be licenced? If that's 2 licences - do I get one back when I delete the development copy of the website after transfer?
Is there a copy of the licence agreement somewhere on your website that would clarify this - I've looked for one & if there is its not obvious.
Finally - do you offer any kind of try before you buy - $150 is a lot for a plugin I can't try out. I can't even view the support forum to get a feel for how many users are having problems
Thanks for any clarification you can offer
Posted 14 November 2012 - 05:33 PM
Essentially, it means sites. When you install BackupBuddy on a site, you have the option to license it. You can install it on any site (or subdomain) you'd like, but each requires an individual license. Licensing does not affect functionality however, so if you are testing on a subdomain, you don't have to license it. After you transfer your site, you can go into your license manager (available on any site you have BackupBuddy installed on) and delete the license key from the development site and that would give back one of your available licenses.
Here are our Terms and Conditions: http://ithemes.com/terms-and-conditions-of-use/
We don't have a trail version of BackupBuddy available. If you feel more comfortable purchasing the 2 licenses option to start (currently $75), you can upgrade to a higher package option for just the price difference. This has to be done within your year of purchase, but you can contact email@example.com for more details.
Let us know if you have any other questions.
Posted 16 November 2012 - 11:03 AM
any help would be appreciated.
Posted 17 November 2012 - 07:52 AM
You signed in as a guest so I cannot look up your membership. If you could email firstname.lastname@example.org with your username I would appreciate it.
Thanks and have a nice weekend.
Posted 19 November 2012 - 08:18 PM
I have a 2-site BackupBuddy license and I can't install it on my second site. The BackupBuddy installs for hours, and then cannot be activated. I get the following message:
Plugin could not be activated because it triggered a fatal error.
Warning: require_once(/usr/www/users/wuef/test/wp-content/plugins/backupbuddy/lib/zipbuddy/zipbuddy.php) [function.require-once]: failed to open stream: No such file or directory in /usr/www/users/wuef/test/wp-content/plugins/backupbuddy/classes/admin.php on line 29
Fatal error: require_once() [function.require]: Failed opening required '/usr/www/users/wuef/test/wp-content/plugins/backupbuddy/lib/zipbuddy/zipbuddy.php' (include_path='.:/usr/local/lib/php') in /usr/www/users/wuef/test/wp-content/plugins/backupbuddy/classes/admin.php on line 29
Please reply to email@example.com
Posted 27 November 2012 - 05:13 PM
you should sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.