Jump to content

Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Memorial Weekend:

Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.

Backupbuddy / Go Daddy

This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Paul_*

  • Guests

Posted 28 November 2012 - 11:17 AM

I would really like to buy backupbuddy but I understand that issues can exist with timeouts using go daddy web hosting. Changing hosts is not an option for me at this point, but I have raised a query with go daddy and got the following response
" It appears you are looking to run a particular application and may need to increase the max_execution timeout. This can be increased using a php5.ini file. "
Can you tell if this would resolve the issue? Clearly I do not wish to buy the software only to find I cannot use it.

#2 Gerroald


    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 4,304 posts

Posted 28 November 2012 - 11:34 AM

Hello Paul,

There are many happy BackupBuddy users that host with GoDaddy. Some users have experienced issues with timeouts using GoDaddy. There are workarounds/solutions for these issues including increasing the PHP max_execution_time. Our support forums will be open to you if you run into any problems or need assistance with BackupBuddy :smile:.

Please let me know if you have any other questions!