Jump to content


Backup Buddy Membership Question

Backup Buddy Licence

This topic has been archived. This means that you cannot reply to this topic.
2 replies to this topic

#1 Guest_Marcus_*

Guest_Marcus_*
  • Guests

Posted 29 November 2012 - 01:39 PM

Hi,

I purchased Backup Buddy about a year ago. My one year membership has just expired which according to your site means no access to support forums and automatic updates.

I also notice however that the sites I was using the plugin on now report invalid / expired licences. Does this mean that when membership expires it also means your licences expire? In effect one is not really paying for the plugin but the service the plugin delivers on a subscription basis.

Marcus

#2 Gerroald

Gerroald

    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 3,052 posts

Posted 29 November 2012 - 01:46 PM

Hello Marcus,

You're correct that when your membership expires so does your license. The license/membership is for support and updates only. You can still use the plugin as the license/membership will not effect the functionality of it. If you would like access to the support and updates you can contact sales@ithemes.com for a renewal discount.

I hope this helps!

Thanks,

Gerroald

#3 Guest_Marcus Baker_*

Guest_Marcus Baker_*
  • Guests

Posted 01 December 2012 - 04:13 AM

Hi Gerroald,

Thanks for the clarification. Much appreciated.

Marcus