Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.
Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.
Backup Buddy Membership QuestionBackup Buddy Licence
Posted 29 November 2012 - 01:39 PM
I purchased Backup Buddy about a year ago. My one year membership has just expired which according to your site means no access to support forums and automatic updates.
I also notice however that the sites I was using the plugin on now report invalid / expired licences. Does this mean that when membership expires it also means your licences expire? In effect one is not really paying for the plugin but the service the plugin delivers on a subscription basis.
Posted 29 November 2012 - 01:46 PM
You're correct that when your membership expires so does your license. The license/membership is for support and updates only. You can still use the plugin as the license/membership will not effect the functionality of it. If you would like access to the support and updates you can contact email@example.com for a renewal discount.
I hope this helps!
Posted 01 December 2012 - 04:13 AM
Thanks for the clarification. Much appreciated.