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Member Credentials Do Not Work For Forums


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#1 Guest_Davidv_*

Guest_Davidv_*
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Posted 29 November 2012 - 03:44 PM

Credentials work fine for member area and from WP Admin license interface...but will not work for forums...this happens frequently so in the past simply used 'forgot password'...which does not solve the problem obviously.

#2 Elise Alley

Elise Alley

    iThemes Support

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  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
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Posted 29 November 2012 - 04:05 PM

Hi David,

Initially, your username and password for your member panel and for the forums are the same.  However, if you change the password for your member panel, it will not change the password for your forum.  When you've been using the "Lost password" option, have you done that on the forum sign in or on the member panel sign in?  If you changed it on the forum, you have received an email with a new password.  

Let me know if you have any other questions.

Thanks,

Elise



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