Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Itheme's Wp Hosting Recommendationhosting
Posted 02 January 2013 - 11:05 AM
Posted 02 January 2013 - 11:36 AM
We recommend Site5 for hosting. If you already have hosting with HostGator and would like to continue using them, you can do so. We have occasionally seen issues with HostGator and BackupBuddy, but our support forums are able to help out with most issues.
Let us know if you have any additional questions!
Posted 15 February 2013 - 09:43 AM
I am just getting started there, but they did an amazing job migrating an old non WP php messy site for me... and another WP one later.
...am happy with Site5. Really like their backend admin area.
I had experienced a real lack of attention and service with Host Gator over the last 6 months... very disappointing... something has definitely changed there.
I still have some sites with Host Gator and with GoDaddy (yikes)...
... but am starting to move things over to Site5 as they renew...
Question... I heard there was a discount code for Site5 for ithemes users
... it's been awhile since I started another new account with Site5 and am ready to do so and wondered if that code was still around and what the promo was?
Hope to hear soon... as want to do this asap.
Posted 18 February 2013 - 01:18 PM
Happy to hear that you are having a good experience with Site5 :-)
Unfortunately I do not believe there are any current iThemes specific discounts active with Site5 as those before were related to when we initially hooked up although they may themselves have offer discounts available if, for example, you had a client that you were setting up an account for (so they represented a new customer) - in any case it is always worth asking them ;-)
"Everything will be all right in the end. If it isn't all right yet then it isn't the end."