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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
A Few Questions
Posted 11 January 2013 - 07:22 AM
1. Do I have to buy Builder and each theme? It appears that each one cost $80, for a total of $160.
2. I have a WordPress.org web site for our church using Weaver II. Would I be able to migrate the site over to ithemes or would I have to ‘recreate the wheel’, so to speak?
Posted 11 January 2013 - 08:49 AM
If there are only 2 themes that you're wanting to buy, then they would be $80 apiece currently, $160 for two of them. However, if you're interested in buying 2, I might recommend you go ahead with the Builder Theme Developer Pack which includes all Builder themes for $197. This even includes any new themes that come out during your year of membership.
iThemes has themes and plugins for your WordPress.org site (not WordPress.com), but does not do hosting. So you wouldn't need to migrate your site from your current hosting. You'd simply install and activate any themes or plugins you purchase. (I may have misunderstood your question, so let me know if this wasn't what you were asking.)
Let us know if you have any additional questions.
Posted 11 January 2013 - 09:08 AM
So do I need to purchase 2 things - 1. Builder 2. A theme? Or do I simply purchase a theme and the Builder is part of it?
Also, say I want a picture slideshow and a media player (currently we have only audio but may branch out to video), do I have to buy those separately or is that functionality included in all themes?
Posted 14 January 2013 - 07:37 PM
I need help with editing a page.
here is my problem
This is what i get in edit page mode for both VISUAL AND TEXT
This is what I am using.
Theme Flexx Orange with 13 Widgets
You are using WordPress 3.5.
Hope you can help[. Thanks
Posted 15 January 2013 - 02:40 PM
During your year of membership, you'd have access to any product updates and support. After the year, however, you no longer would have access to these things unless you choose to renew. If you'd like to renew, you can contact email@example.com and they can help you out. There is a 25% off discount for returning customers and sales can help you with that.
Sorry I couldn't be of more help.