Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Have Purchased Backupbudy But Unnable To Download It


This topic has been archived. This means that you cannot reply to this topic.
5 replies to this topic

#1 Guest_Stuart_*

Guest_Stuart_*
  • Guests

Posted 28 January 2013 - 06:12 AM

I have purchased backupbuddy for two. I had an up to date discount code and used it. Paypal have paid it, I can log into the main user account but I cant find anything related to my order or any form of acknowledgement that I have signed up for a year.

I am not going to go through the purchasing process again when you have taken my money but I desperately need your plugin and cannot contact anyone in your organisation. Can someone please help me?

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,356 posts

Posted 28 January 2013 - 06:37 AM

Hi,

please send me an e-mail (ronald@ithemes.com) with the username and e-mail address you used when you made the purchase. I will look into this,

thanks,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_Stuart_*

Guest_Stuart_*
  • Guests

Posted 28 January 2013 - 08:42 AM

Hi,
I have emailed you with the information you requested.

Many thanks. I think your software is great and probably the only tool that can help me right now!

Stuart

#4 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,356 posts

Posted 28 January 2013 - 01:58 PM

reported resolved

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#5 Guest_Margaret Campbell_*

Guest_Margaret Campbell_*
  • Guests

Posted 28 January 2013 - 02:17 PM

I'm having the same problem... all excited about getting going with the developer suite... and I am stuck in a member page that goes nowhere.

Thanks ... want to download backup buddy and one other plug in ASAP

user: margaret
margaretjcampbell@gmail.com

#6 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,356 posts

Posted 30 January 2013 - 06:32 AM

these have been resolved, and were a result of an outage at PayPal last Monday

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.