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Backupbuddy & Generate Key Issue


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#1 Guest_ill0gic0_*

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Posted 03 February 2013 - 07:12 PM

Hi, I've just bought backupbuddy, installed it and works perfectly, the only issue is that it says that my licenses are not valid and that i need to generate them.

I go into the plugin settings, login in the form using the backupbuddy user/password and then i say generate key.

As a result it throws me: "You have already generated all the keys you have available or your licenses have expired. Please obtain additional licenses or unlicense a site. ERROR L14513-JW"

but this is incorrect as this is the very first time I try to generate the license key... what to do?

Thanks

#2 Gerroald

Gerroald

    iThemes Support

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Posted 04 February 2013 - 10:32 AM

Hello Ill0gic0,

Welcome to the iThemes Community Forum!

Could you please login to your iThemes account and post in the Licensing Issues Forum for the correct support. You can also look through our Licensing Codex for possible solutions and workarounds.

Thanks,

Gerroald