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Note: any currently open support threads in the community forum will stay open while we resolve them.

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3 replies to this topic

#1 Guest_Druwallpat_*

Guest_Druwallpat_*
  • Guests

Posted 05 March 2013 - 04:09 PM

Good afternoon.... I'm the webmaster for two different sites using Builder child themes. I have some questions about how to register to use the forum and updating one of the themes, since it's an older version 2.8.
Can I email someone privately with my questions to find out what information you need to set help me set this in motion?  Thanks!

#2 Elise Alley

Elise Alley

    iThemes Support

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Posted 05 March 2013 - 04:12 PM

Hi Druwallpat,

You can't register for this forum; you have to have an active membership with iThemes.  Then you'd have access to the forums of the products you have a membership with.

If you have any further questions, you're welcome to ask them here or you can email sales@ithemes.com.

Thanks,

Elise

#3 Guest_Druwallpat_*

Guest_Druwallpat_*
  • Guests

Posted 05 March 2013 - 04:15 PM

Elise,
Our Builder themes were purchased for us by a tech advisor.  What information do I need from her to activate a membership so that I can use the forum, etc.?
Dru

#4 Elise Alley

Elise Alley

    iThemes Support

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Posted 05 March 2013 - 05:31 PM

Hi Dru,

If you don't currently have an active Builder membership, you would need to purchase Builder.  You can purchase Builder on it's own or a specific theme.  You'd then be able to login to the forums.

If you need help with your purchase, sales@ithemes.com can help you out.

Thanks,

Elise




Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.