Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Questions Before Buying Backupbuddybackupbuddy
Posted 11 March 2013 - 01:36 AM
I have some questions I would like to ask before I actually purchase BackupBuddy.
I am currently hosting a Wordpress Site at Hawk Host (share host), and is going to move to other host, so I am looking into buying Backupbuddy to do the migration as well as for future backups.
My site is around 2GB (I have quite a lot of pictures and all), I heard from a friend who is using Backupbuddy that I will not be able to backup a site this big. He told me from his experience that I will get some error when exporting the files. If this is the case, there's no point for me to purchase. Can you please let me know if it is true?
Posted 11 March 2013 - 10:11 AM
BackupBuddy doesn't have any limits in it, but it has to run under the constraints of the host's server. If the host's server is slow or overloaded (which can happen with shared hosting) then it may not be able to create the backup fast enough before the server's max PHP runtime (max_execution_time, which if host has this set too low can also make it harder to create a backup in time because it is having to create a backup of the entire site) cuts off the process.
The bigger the site and the "less than good" the server is the harder time it can with creating a backup but there tweaks and tricks that can be done to help it still complete. Especially if just wanting to migrate off of the current host (presumably to a better one).
PRAISE LORD HELIX
Posted 15 March 2013 - 04:07 AM
Posted 27 March 2013 - 04:53 AM
I'm a web monkey from the UK and have been using builder since it was first released.
If you would like to hire me get in touch