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Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Please Note:

The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.

Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.

Where do I direct affiliate questions


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1 reply to this topic

#1 cathyperkins

cathyperkins

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Posted 18 December 2009 - 02:46 PM

Someone I know purchased builder through my link - not showing up in my account and I got no e-mail.

Cathy

#2 Guest_jamesdalman_*

Guest_jamesdalman_*
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Posted 18 December 2009 - 03:24 PM

Cathy, please e-mail us at sales@ithemes.com with your account name and we'll look into it.  Please note that we do wait to post any information or make payouts until all sales have cleared per our guidelines: http://ithemes.com/affiliates/ - which is probably the case in this instance, especially since Builder was just released a couple days ago.