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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 08 April 2013 - 04:18 PM
Posted 09 April 2013 - 12:50 AM
1. Take a full backup of the site using a proven solution like BackupBuddy.
2. Update WordPress
3. Update parent Builder theme
4. If possible and if you can, update the child theme to its latest version by following this.
If you would like to hire someone to do all this for you, you might want to post in our marketplace.