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No Email After Purcase

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#1 Guest_Steve Heuser_*

Guest_Steve Heuser_*
  • Guests

Posted 11 April 2013 - 12:50 PM

I have made a purchase and have not received a email to get backupbuddy.

I have checked my spam folders and there is nothing in them.

I have filled out the Customer Support and got nothing back,

But my Paypla account has been charged!!!

User name:Heuserst


Email: steve@brookwebworks.

#2 Kristen Wright

Kristen Wright

    iThemes Staff

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 12 posts

Posted 11 April 2013 - 01:42 PM

Hi Steve,

Sorry for the delay on your after-purchase email. We've located your customer record, but the email address you mentioned above doesn't match that user. I'm sending an email right now to the email above with more information so we can get your user account updated. We'll resend that after-purchase email once I have confirmation for this record update from you.