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Trouble Logging In To Fourms

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#1 fernando

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Posted 11 April 2013 - 10:45 PM

Hi,
I often have trouble logging into the forums.
I know I am getting the password correct because I am copy/pasting it. When this happens I login via ithemes.com and put my username and password in there and then click on support form which opens a new tab to the forums page and 50/50 some times it opens with me logged in or I try with my username and password again and it locks me out after 3 tries.
Thanks,

#2 Ronald

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Posted 12 April 2013 - 05:19 AM

Hi,

did you check the info that comes up when you click the "I've forgotten my password" link: http://ithemes.com/forum/index.php?app=core&module=global&section=lostpass

Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 fernando

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Posted 12 April 2013 - 06:21 PM

I have reset my password, Thanks