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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 17 April 2013 - 05:35 PM
I have tried some free plugins to back up my wordpress site. I believe you have to backup the files, database, and plugins. With the free plugins I seem not to be able to backup the files portion.
I just need a company whereby I can backup the files portion. If I purchase your product what if I encounter errors with the download process? How will I know it will work on my site.
Posted 17 April 2013 - 05:55 PM
In our codex for BackupBuddy, we give a number of specifications to ensure BackupBuddy will work with your server: http://ithemes.com/codex/page/BackupBuddy#Specifications
Just so you are aware, with BackupBuddy, you can do a complete backup of your site (files and database) or a database only backup.
Let us know if you have any additional questions.
Posted 22 April 2013 - 09:20 AM
Posted 22 April 2013 - 10:01 AM
Let us know if you have any other questions.