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Unable To Log In To Members Area


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#1 Guest_Julie_*

Guest_Julie_*
  • Guests

Posted 19 April 2013 - 12:14 AM

I am unable to log in to the members' area. I have reset my password three times - it emails me a link to click to type in a new password, and verifies my login is correct. After I set a new password, it sends me back to the login page...where the password doesn't work.  Thanks for any help!

#2 Ronald

Ronald

    Forum Admin

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  • Others: All Plugins, All Themes, Moderators, Webdesign
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Posted 19 April 2013 - 03:06 AM

Hi,

can you try changing your password in the members area(!), then wait for 2 hours (to allow the passwords to synch) and then try to sign into the forum using the new password.

If that fails, please let me know, and contact me via e-mail at ronald@ithemes.com, and include your iThemes username and email address used when registering,

see also: http://ithemes.com/forum/topic/42245-trouble-logging-in-to-fourms/

Ronald

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