Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Please Note:

The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.

Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.

Unable To Log In To Members Area


This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Julie_*

Guest_Julie_*
  • Guests

Posted 19 April 2013 - 12:14 AM

I am unable to log in to the members' area. I have reset my password three times - it emails me a link to click to type in a new password, and verifies my login is correct. After I set a new password, it sends me back to the login page...where the password doesn't work.  Thanks for any help!

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,125 posts

Posted 19 April 2013 - 03:06 AM

Hi,

can you try changing your password in the members area(!), then wait for 2 hours (to allow the passwords to synch) and then try to sign into the forum using the new password.

If that fails, please let me know, and contact me via e-mail at ronald@ithemes.com, and include your iThemes username and email address used when registering,

see also: http://ithemes.com/forum/topic/42245-trouble-logging-in-to-fourms/

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.