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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 26 April 2013 - 09:29 AM
I've been using Builder for a while, and haven't really made any changes to my site in some time now, besides the occasional wordpress update. My site isn't rendering right in Safari/Firefox/iOS, though it looks good in Chrome. The Rotating Images slideshows aren't working right, and the images on the About pages aren't working, among some other things. What can I do to fix this?
(Charleen from the iThemes sales team told me to post this here.)
Posted 26 April 2013 - 09:55 AM