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Widgets Admin Link Has Disappeared After Upgrade


3 replies to this topic

#1 Guest_Mike_*

Guest_Mike_*
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Posted 29 April 2013 - 07:34 AM

Hi one of my clients just upgraded her wordpress installation on a Builder site and now the wiget areas have gone blank. Also the widget admin link under appearance isn't showing anymore. I don't have a valid login for the main support forum anymore. Do you know how this issue can be resolved?
Thanks for your help
Mike

#2 Ronald

Ronald

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Posted 30 April 2013 - 03:19 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Builder support forum: http://ithemes.com/forum/forum/64-builder/,

thanks,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_Mike_*

Guest_Mike_*
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Posted 30 April 2013 - 03:48 AM

Hi Ronald my login doesn't work. Even after re-setting my password and using it with the username in the email it doesn't work... what to do?

#4 Ronald

Ronald

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Posted 03 May 2013 - 03:03 AM

Hi,

can you try changing your password in the members area (http://ithemes.com/member/), then wait for 2 hours (to allow the passwords to synch) and then try to sign into the forum using the new password.

If that fails, please send me an e-mail at ronald@ithemes.com  and I will look into this further,

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.




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