Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 01 May 2013 - 11:37 AM
Posted 01 May 2013 - 01:14 PM
Once your year is over, you will no longer have access to product updates, the support forums or your member area where you download files from. You have a couple options. You can download everything from your member panel and store them on your computer somewhere. Or you can renew your membership. If you'd like to renew, there is a 25% off discount for returning customers and you can contact firstname.lastname@example.org, they will help with your purchase.
Let us know if you have any additional questions.
Posted 01 May 2013 - 01:51 PM
What about my BackupBuddy plugin? Will I get updates? Will it still work?
And what about My Stash account? Will I be blocked from that, unless I renew my membership?
Posted 01 May 2013 - 02:02 PM
The same is true for BackupBuddy. You will no longer have access to updates or support for BackupBuddy. You will no longer be able to license BackupBuddy once your year has ended, but licensing has no affect on product functionality. So you will still be able to use it.
As for Stash, once your year has expired, you will have read-only access to Stash for a limited amount of time (90 days). So you will no longer be able to send files to Stash once your membership has expired.
If you don't want to renew the entire Developer Suite, you can just renew BackupBuddy and Stash. Again, email@example.com can help you with that if you'd like.