Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Posted 06 May 2013 - 10:25 AM
Posted 06 May 2013 - 10:44 AM
For the year after you purchase, you have access to product updates and support. If your year membership is over, you would need to renew if you need access to the support forums. There is a 25% off discount for returning customers and if you contact email@example.com, they can help you with your purchase.
If you are still within your first year, you'll need to login to the forum and then you'll be able to post your question. If you're having issues logging in, let us know and we'll help you out.