Jump to content

Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Memorial Weekend:

Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.

in progress

Changed Email Not Working

This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Courtney_*

  • Guests

Posted 06 May 2013 - 01:07 PM

I changed the email for the contacts to go to and I'm still getting them to my email. Any ideas?

#2 Gerroald


    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 4,308 posts

Posted 06 May 2013 - 02:11 PM

Hello Courtney,

Could you please (and always :smile:) share a url?

Can you check for a plugin conflict? Deactivate all other plugins then save the email address. If that helps you can reactivate the plugins one at a time while checking to see when the issue returns to find the offending plugin(s).

You can also check your database to see if the correct email address is being saved. You can also update it there to the email address of your choice. You can find it in the options table yourprefix_options>contactbuddy.

Please let me know if this helps.