Jump to content


Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.

in progress

Changed Email Not Working



This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Courtney_*

Guest_Courtney_*
  • Guests

Posted 06 May 2013 - 01:07 PM

I changed the email for the contacts to go to and I'm still getting them to my email. Any ideas?

#2 Gerroald

Gerroald

    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 4,471 posts

Posted 06 May 2013 - 02:11 PM

Hello Courtney,

Could you please (and always :smile:) share a url?

Can you check for a plugin conflict? Deactivate all other plugins then save the email address. If that helps you can reactivate the plugins one at a time while checking to see when the issue returns to find the offending plugin(s).

You can also check your database to see if the correct email address is being saved. You can also update it there to the email address of your choice. You can find it in the options table yourprefix_options>contactbuddy.

Please let me know if this helps.

Thanks,

Gerroald




Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.