Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 07 May 2013 - 10:55 AM
Posted 07 May 2013 - 12:10 PM
There are a number of BackupBuddy related tutorial videos, including how to do a Magic Migration or a Manual Migration: http://ithemes.com/tutorial/category/backupbuddy/
Also, if you sign into the forum (should be the same username and password you use for your iThemes Member Panel), you can get help from the moderators in the BackupBuddy forum.