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Backup Buddy / Import Password

import buddy

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2 replies to this topic

#1 boogie



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Posted 22 May 2013 - 03:30 AM

I'm trying to re-install a website from a backup using import buddy.

I can't remember the password I used, so I reset it in the wp admin and downloaded the file.

Authentication still fails when I use the new password?

Any ideas what's wrong or how to fix? I see that my support subscription has recently lapsed, which is a bit rough.......


#2 Elise Alley

Elise Alley

    iThemes Support

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Posted 22 May 2013 - 08:54 AM

Hi boogie,

Unfortunately, in order for us to be able to help you with this, you would need a current membership.  If you are interested in renewing, there is a 25% off discount for returning customers.  You can contact sales@ithemes.com and they can help you with your purchase if you're interested.



#3 boogie



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Posted 22 May 2013 - 09:01 AM

Well thanks a lot.
Don't worry - I'm going to look for a different and hopefully more reliable backup method.