Hello,
I would like a refund please. I bought Backup Buddy on May 17th and it never worked; I'm getting the endless Ping Waiting for server... I've been with support on this forum for a few days now and this has become a real headache. http://ithemes.com/forum/topic/44512-ping-waiting-for-server/
Thank you.
Regards,
Nancy Lajoie
1
I Would Like A Refund Please
Started by
nanlaj07
, May 22 2013 06:44 PM
2 replies to this topic
#2
Jeremy Trask
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- Moderators
- Others: All Plugins, Builder, Members, Toolkit
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- 7,138 posts
Moderator
Posted 23 May 2013 - 05:44 AM
Hi Nancy
Sorry for the problems and misinformation that your hosting is giving you - I have replied on your topic, please check there and we can assist you further, thanks.
Regards...jeremy
Sorry for the problems and misinformation that your hosting is giving you - I have replied on your topic, please check there and we can assist you further, thanks.
Regards...jeremy
"Everything will be all right in the end. If it isn't all right yet then it isn't the end."
#3
nanlaj07
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- Members
- Others: BackupBuddy
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- 10 posts
Member
Posted 23 May 2013 - 07:32 AM
Hi Jeremy,
This will not work. I would like a refund please.
Kind Regards,
Nancy.
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Here is the latest from my Hosting :
This is to inform you that we do not support Backup buddy due to shared hosting environment limitations. You can try to use the backup features in your cPanel like Backup Wizard. Also the PHP's exec() function is disabled on the server. If you still wish to use the Backup buddy then you may need a dedicated server or a VPS. Thank you for your understanding in this regard. Please feel free to contact us for any further queries and concerns.
--
Regards,
Apurv K.
Customer Support Representative
HostPapa, Inc.
This will not work. I would like a refund please.
Kind Regards,
Nancy.
-------------
Here is the latest from my Hosting :
This is to inform you that we do not support Backup buddy due to shared hosting environment limitations. You can try to use the backup features in your cPanel like Backup Wizard. Also the PHP's exec() function is disabled on the server. If you still wish to use the Backup buddy then you may need a dedicated server or a VPS. Thank you for your understanding in this regard. Please feel free to contact us for any further queries and concerns.
--
Regards,
Apurv K.
Customer Support Representative
HostPapa, Inc.
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