Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 05 June 2013 - 06:11 AM
I purchased backupbuddy last year, but don't seem to be able to find a copy of the original zip file i downloaded, I need to re-install this on a site that I already have backupbuddy running on, but now can't do this.
Is it possible to get a zip file of the product that I have already purchased?
Posted 05 June 2013 - 09:00 AM
If still have an active subscription can download it from your ithemes member's panel, or maybe pull it out of an already made full backup. But BackupBuddy questions are best asked in the BackupBuddy forums if have already gotten BackupBuddy.
PRAISE LORD HELIX