Jump to content

Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

1-Year Limitation

Never mentionned!

This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 idmeneo



  • Members
  • Pip
  • 1 posts

Posted 10 June 2013 - 02:38 PM

I bought the developer suite one year ago. It was supposed to be unlimited in time and in the number of sites. The licence has been changed to a 1 year fee: I never bought such a thing and I surely would'nt have if it were limited in time.
You have the right to change your business model for new customers but you cannot change the licenses you've solde before!
:angry: :angry: :angry:
I won't recommend your products.

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 6,461 posts

Posted 10 June 2013 - 02:45 PM

Hi idemeo,

I'm sorry for the confusion, but this is not something that we've changed.  Licensing has always only been good for 1 year.  However, after your year is up, you are still able to install and use the products that you've purchased from us.  Licensing is used only for automatic updates and in no way affects the functionality of the plugin.

Again, I apologize if there was any confusion on this.