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"...no Active Subscriptions..." After Purchasing A Plugin

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1 reply to this topic

#1 Guest_Danyel_*

  • Guests

Posted 25 June 2013 - 02:36 PM

I have just purchased the developer license of BackupBuddy. Payment was done immediately by PayPal. But if I log in into my member panel I can't download the plugin.

Member panel says:

"You have no active subscriptions
Please use Add/Renew subscription form
to order or renew subscription."

Thank you for help and best regards

#2 Ronald


    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,373 posts

Posted 25 June 2013 - 02:41 PM

Hi Danyel,

sorry to hear you're experiencing difficulties. Could you please e-mail sales@ithemes.com and they will be able to help out,


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