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"...no Active Subscriptions..." After Purchasing A Plugin


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#1 Guest_Danyel_*

Guest_Danyel_*
  • Guests

Posted 25 June 2013 - 02:36 PM



I have just purchased the developer license of BackupBuddy. Payment was done immediately by PayPal. But if I log in into my member panel I can't download the plugin.

Member panel says:

"You have no active subscriptions
Please use Add/Renew subscription form
to order or renew subscription."

Thank you for help and best regards
Danyel

#2 Ronald

Ronald

    Forum Admin

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  • Others: All Plugins, All Themes, Moderators, Webdesign
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Posted 25 June 2013 - 02:41 PM

Hi Danyel,

sorry to hear you're experiencing difficulties. Could you please e-mail sales@ithemes.com and they will be able to help out,

thanks,
Ronald

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.