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Member Area Not Working

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1 reply to this topic

#1 ho449

ho449

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 01 July 2013 - 11:42 AM

Hello,

We are unable to login to the "member area" ... It gives us invalid user/pass ... When we go the Lost password route, it tells us :

The information you have entered is incorrect.
Username [ho449] does not exist in database

Please assist as soon as you can.

Thanks

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 6,635 posts

Posted 01 July 2013 - 11:45 AM

Hi ho449,

If you contact sales@ithemes.com, they'll be able to help you out with this.

Thanks,

Elise




Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.