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Member Area Not Working


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#1 ho449



  • Members
  • Pip
  • 1 posts

Posted 01 July 2013 - 11:42 AM


We are unable to login to the "member area" ... It gives us invalid user/pass ... When we go the Lost password route, it tells us :

The information you have entered is incorrect.
Username [ho449] does not exist in database

Please assist as soon as you can.


#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 6,494 posts

Posted 01 July 2013 - 11:45 AM

Hi ho449,

If you contact sales@ithemes.com, they'll be able to help you out with this.