Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Support during Holidays:
During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.
We can not guarantee the same level of support that you are used to.
Moderators will check in on the support forum, but response times may be longer than expected.
Your iThemes support team wishes you happy holidays!
Backup Buddy Tech Questions
Posted 01 July 2013 - 06:43 PM
1. We use shared hosting for a lot of our clients that we would like to back up.
Our shared hosting does not allow HTTP Loopback which prevents the WP-Cron being fired.
Will Backup Buddy still perform scheduled backups in this instance?
2. We would like to assume that backups are always running but we need to know if any fail.
How does Backup Buddy handle backup failures and can the failure data be accessed programatically?
Posted 02 July 2013 - 09:12 AM
1. WordPress uses HTTP Loopback Connections, so BackupBuddy also uses them. Classic mode can be set though that doesn't use them when creating a manual backup. And there is also the WordPress alternate cron method that can be used to help get around host not allowing loopbacks. Having loopbacks enabled is definitely recommended though.
2. If a scheduled backup fails it can send an email to you that it failed. If it fails while making a manual backup then the status log can still be checked to see why to help know what can be done to remedy that.
PRAISE LORD HELIX
Posted 25 July 2013 - 03:00 PM
I like to know before I purchase BackupBuddy if I will be able to migrate my site (localhost on my computer) to move it to an hosting provider? Is it possible with it?
Posted 25 July 2013 - 04:08 PM
Yes, BackupBuddy can be used to migrate a site from one server/location to another, including from localhost.
PRAISE LORD HELIX