Jump to content

Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Please Note:

The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.

Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.

Backupbuddy Not Working Anymore?


This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 tropicalfruits



  • Members
  • Others: Premium Exchange Addon
  • Pip
  • 1 posts

Posted 25 July 2013 - 04:18 AM


1 year ago i bought backupbuddy unlimited license.

Now for some reason i cannot backup my sites anymore

After backup i get this message when i try to download:
Error #5432532. You cannot download backups stored outside of the WordPress web root. Please use FTP or other means

Also when i try to license a site it tells me that my licenses are expired!
Are you telling me that i payed for unlimited backupbuddy for only 1year? (im not talking about support) Just the use of it!

Do i need to pay each year just to keep using backupbddy? (forget support and updates) i just want to keep backing up just the way i was used to, and what happend to unlimited sites i can use backupbuddy on? (i payed for that)
At this moment i can't add no sites at all

Can someone please help me out here

#2 Dustin Akers

Dustin Akers


  • Moderators
  • Others: All Plugins, All Themes
  • 18,314 posts

Posted 25 July 2013 - 08:52 AM

Hi Tropicalfruits,

BackupBuddy still works without a license attached to it, when the licenses expire if they are not renewed BackupBuddy won't "self-destruct" itself and no longer work. So if running into some issues now at the same time it would just be an unfortunate coincidence of timing. Support questions can be posted in BackupBuddy's forum, though getting support is part of having an active BackupBuddy subscription.

Yes the unlimited sites is while you have an active subscription.

Welcome to the forums. Be sure to post your questions in the correct forum and don't forget about the new and improved search function located in the top right of the forum pages. The gear/wheel symbol next to the search box will give you more options for advanced searching. Thank you and have a nice day.