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Backupbuddy Not Working Anymore?

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1 reply to this topic

#1 tropicalfruits

tropicalfruits

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Posted 25 July 2013 - 04:18 AM

Hi,

1 year ago i bought backupbuddy unlimited license.

Now for some reason i cannot backup my sites anymore

After backup i get this message when i try to download:
Error #5432532. You cannot download backups stored outside of the WordPress web root. Please use FTP or other means

Also when i try to license a site it tells me that my licenses are expired!
Are you telling me that i payed for unlimited backupbuddy for only 1year? (im not talking about support) Just the use of it!

Do i need to pay each year just to keep using backupbddy? (forget support and updates) i just want to keep backing up just the way i was used to, and what happend to unlimited sites i can use backupbuddy on? (i payed for that)
At this moment i can't add no sites at all

Can someone please help me out here

#2 Dustin Akers

Dustin Akers

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Posted 25 July 2013 - 08:52 AM

Hi Tropicalfruits,

BackupBuddy still works without a license attached to it, when the licenses expire if they are not renewed BackupBuddy won't "self-destruct" itself and no longer work. So if running into some issues now at the same time it would just be an unfortunate coincidence of timing. Support questions can be posted in BackupBuddy's forum, though getting support is part of having an active BackupBuddy subscription.

Yes the unlimited sites is while you have an active subscription.



Thanks,
-Akers
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