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in progress

500 Error When Registering

error bug

3 replies to this topic

#1 Guest_Austin Ginder_*

Guest_Austin Ginder_*
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Posted 01 August 2013 - 04:44 PM

When attempting to purchase a product I get stuck at the registration with a JS error, http://note.io/18UUS7G. Here is what I see in my error log:

[Thu Aug 01 18:26:48 2013] [warn] [client xx.xxx.xxx.xxx] mod_fcgid: stderr: PHP Fatal error: Call to a member function get_error_message() on a non-object in /wp-content/plugins/ithemes-exchange/lib/super-widget/ajax.php on line 114, referer: http://www.himinternational.org/product/mp3-biblical-basis-for-healing/

Some more details from New Relic

Error message
E_ERROR: Call to a member function get_error_message() on a non-object
Stack trace
…/wp-content/plugins/ithemes-exchange/lib/super-widget/ajax.php (114)
…/wp-content/plugins/ithemes-exchange/lib/super-widget/class.super-widget.php (166)
in IT_Exchange_Super_Widget::load_ajax called at ? (?)
…ed at /wp-includes/plugin.php (406)
…/wp-includes/template-loader.php (7)
…called at /wp-blog-header.php (16)
… require called at /index.php (17)

#2 Elise Alley

Elise Alley

    iThemes Support

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Posted 02 August 2013 - 11:18 AM

Hey Austin,

That PHP error you're getting is a xdebug issue (which is packaged with xamp/wamp).  You shouldn't experience this issue on a live site, but let us know if you do have any issues there.

The developers were able to correct the issue, however, and it will be fixed in the next Exchange update.  I don't have a timeline for when that update will be released, but we'll post here to let you know.

In the meantime, you can try turning off xdebug:  http://wampdisableorangeerrorreportingphp.blogspot.com/2012/01/wamp-disable-fancy-orange-style-error.html

Let us know if you have any other questions.



#3 anchordevclosed


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Posted 02 August 2013 - 02:30 PM

Thanks for the update. For now I'm using the WordPress registration which works.

#4 anchordevclosed


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Posted 08 August 2013 - 08:01 AM

After some more testing, the issue came back. It doesn't matter which registration option I use. This is on a production server. I'm running a DV Managed on Media Temple with WordPress v3.6. I checked my php.ini files and I do not have xdebug. Maybe this is another issue? My website is at http://www.himinternational.org/store. Until I get this working, the link is hidden. As soon as I get it working, I'll be putting it live. Any suggestions?

EDIT: After more testing... I think it only errors when it's a duplicate account is already created. For example attempt to register with austing@anchordev.com

Edited by Austin Ginder, 08 August 2013 - 08:04 AM.

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